mb444 Privacy Policy — Your information is completely safe with us
All personal information you provide on the mb444 platform is protected through SSL encryption and strict security measures.
Introduction and Purpose of the Policy
mb444 ("we", "our", "platform") provides a safe and transparent online entertainment service for users in Bangladesh. Protecting your personal information is our highest priority. This privacy policy document ("policy") explains what types of personal information we collect, how we use it, with whom we share it, and how we protect your rights.
By using the mb444 website or services, you will be considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, we request that you refrain from using our services.
Information We Collect
mb444 collects the categories of information listed below in order to operate its services smoothly and improve your experience.
Identity Information
- Full name
- Date of birth and age verification details
- National ID or passport number (during the KYC process)
- Address and area
Contact Information
- Email address
- Mobile number
- Preferred contact method
- Live chat conversation records
Financial Information
- bKash, Nagad, Rocket, or Upay account numbers (masked)
- Bank account details (masked)
- Transaction history and amounts
- Dates and times of deposits and withdrawals
Usage and Technical Information
- IP address and device type
- Browser and operating system
- Login times and session information
- Game history and betting activity
- Cookie and tracking information
Purpose and Basis for Using Information
3.1 — Service Provision and Operation
Your information is used to register, verify, and manage your account; to process deposits and withdrawals; to manage gaming activity; and to provide customer support. This is an essential part of our service agreement.
3.2 — Security and Fraud Prevention
Information is analysed to protect accounts, prevent unauthorised access, and detect financial fraud. If suspicious activity is detected, we reserve the right to temporarily suspend the account and will notify you immediately.
3.3 — Ensuring Responsible Gaming
We analyse patterns in your gaming activity to identify risks of excessive gaming. If needed, our responsible gaming team will contact you. This information is also used to prevent access by users under 21 years of age.
3.4 — Service Improvement and Personalisation
User preferences are analysed to personalise game recommendations, offers, and content. This gives you a more relevant and enjoyable experience on the mb444 platform.
3.5 — Fulfilling Legal Obligations
Certain information is retained for a defined period to maintain records of financial transactions, assist in potential legal investigations, and meet regulatory authority requirements.
Sharing Information with Third Parties
Payment Processors
Only the minimum information necessary to complete transactions is shared with the relevant financial institutions for processing bKash, Nagad, Rocket, Upay, and bank transfers.
Technology Service Providers
Selected third-party providers responsible for platform hosting, security services, and technical operations have access to limited information required for their work. They are bound by strict confidentiality agreements.
Law Enforcement Agencies
Under a court order or a lawful request from a legal authority, we may be required to provide information in accordance with applicable law. In such cases, we will make every effort to notify you, unless prohibited by law.
Business Transfers
In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such circumstances, the new owner will be required to comply with the terms of this privacy policy and we will give you advance notice.
Cookie and Tracking Technology
What are cookies and why do we use them?
Cookies are small text files stored on your device. The mb444 platform uses cookies for the following purposes:
- Essential cookies: These are necessary to maintain login sessions and ensure security.
- Functionality cookies: Used to remember your preferred language, game settings, and user preferences.
- Analytics cookies: Collect anonymous statistics to understand how the platform is used.
- Security cookies: Help detect fraud and prevent unauthorised access.
Cookie Controls
You can delete cookies or stop accepting new cookies through your browser settings. Keep in mind that disabling essential cookies may prevent some core features of the platform from working. Detailed guides on managing cookies are available in most modern browsers.
Data Security Measures
mb444 has implemented industry-standard technical and organisational measures to protect your personal and financial information. The key components of our security framework are:
SSL Encryption
All data transfers between you and our servers are protected by 256-bit SSL encryption.
Access Controls
Only authorised staff access personal information on a need-to-know basis, and all access is logged.
Password Hashing
Your password is never stored in plain text — a strong cryptographic hash algorithm is used.
Data Retention Period
Active Account Data
All personal information, transaction history, and gaming records are retained for as long as your account remains active. This information is essential for your use of the service.
Retention After Account Closure
Even after an account is closed or deleted, certain information may be retained to fulfil legal obligations and resolve potential disputes. Financial transaction records are generally retained for the legally required period from the date of closure.
Automatic Deletion
Information that is no longer needed at the end of its retention period is permanently deleted by secure means. Aggregated statistics used for anonymous research may be retained for a longer period without personal information.
Your Data Rights
As a user of mb444, you have the following rights regarding your own personal information. To exercise these rights, please contact our support team.
Right of Access
You may request a copy of the information we hold about you. We will respond within a reasonable time of receiving the request.
Right to Rectification
If your information contains any errors or is incomplete, you may request a correction. You also bear partial responsibility for providing accurate information.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, although some information may be required to be retained due to legal obligations.
Right to Object to Processing
You may object to the use of your information for marketing communications. In that case, we will immediately stop using your information for that purpose.
Right to Data Portability
In some circumstances you may request to receive your information in a structured, commonly used format.
Right to Restrict Processing
In certain circumstances you may request that processing of your information be temporarily restricted, such as while the accuracy of the information is in dispute.
Protection of Minors' Information
mb444 is operated for users aged 21 and over only. We do not knowingly collect or process the personal information of any minor.
An age verification process is followed at the time of account registration. If we have information indicating that a user is under 21 years of age, we will immediately close their account and delete all collected information.
If you suspect that a minor has accessed our platform, please notify our support team immediately.
Policy Changes and Updates
mb444 reserves the right to change or update this privacy policy from time to time. Changes will be communicated through the following process:
- For significant changes, a notification will be sent to your registered email.
- An alert about notable changes will be shown when you log in to the platform.
- The date of the most recent update will always be displayed at the top of this page.
- Continued use of the platform after a change will be considered acceptance of the new policy.
Privacy Contact
If you have any questions, comments, or requests to exercise your rights regarding this privacy policy, please contact us through the channels below.
Quick Summary
- Information is never sold to third parties
- All transactions protected by SSL encryption
- Accounts approved for users aged 21 and over only
- Financial information masked and encrypted
- 24/7 privacy support available in Bengali